Please refer to the following information when returning products delivered from our website.
Your statutory rights are not affected by this information
Products Which Are Not Required
You can return any unused or unworn Product to us in its original condition (that means unopened, with tags and corresponding packaging material) for a refund within 14 days of delivery to you. This right to return does not apply to any customised item. For information regarding how to return a Product please see contact us
Cancellation Rights
You can cancel a website order and receive a full refund by contacting us via email to david@snobsandcobblers.co.uk (including your name, email address, telephone, and order number) at any time before the Product had been marked as dispatched or within 14 days starting on the day of purchase.
Refunds will be paid to the payment card used to place the order and will be made as soon as possible and no later than, the earlier of 14 days after our receipt of the returned Product or 14 days after our receipt of evidence of the return of the Product to us. We are permitted to reduce your refund to reflect any reduction in the value of the Product which is due to the manner in which you have handled them.
Please note that if you cancel an order after the Product has been delivered, you will be responsible for returning the product to us at your cost and within 14 days of the cancellation of your order. For information regarding the return of Product please see below.
How to Return a Product
If you wish to return a Product after it has been delivered, you will be responsible for returning the Product to us at your cost by any of the following methods:
Free Returns to Store
You can return a Product you no longer require to our store with proof of purchase.
Returns via Royal Mail
You can return a product you no longer require via your local Post Office. Please be aware that you will be responsible for returning the Product to us at your cost and within 14 days of the cancellation of your order.
Returns Address
Snobs & Cobblers
Longacres Garden Centre,
London Road,
Surrey,
GU19 5JB